Microphone IconAnnouncements

  • Per the May 2, 2018 memo from OITS, the Remedy ticketing system has been replaced with the ServiceNow system for Information Technology support. Test and technology coordinators experiencing problems related to network connectivity should submit a ServiceNow ticket at help.hidoe.org, or call the IT Help Desk at 564-6000, neighbor islands may call 8-1-808-692-7250 (HATS). ServiceNow user guidelines, FAQs, and a link to submit tickets are available on the staff Intranet https://intranet.hawaiipublicschools.org/offices/oits/stsb in the “Instructional” area and from the Knowledge Base area in ServiceNow. Other testing issues not related to the network should continue to be escalated to the AIR Help Desk.

    Added May 24, 2018
  • REMINDER: Operating systems that become available but do not appear on the Supported Browsers page on the portal are not supported. Do not upgrade to new operating systems on computers that will be used to administer online assessments without ensuring the updates meet the required specifications.

    Added July 15, 2016

Key Document IconKey Documents

  • HSAP System Requirements 2018-2019 (Coming Soon)
    Updated August 21, 2017
  • HSAP Technical Specifications Manual for Online Testing 2018-2019 (Coming Soon)
    Updated August 21, 2017
  • Operating System Support Plan for Test Delivery System 2018-2019 (Coming Soon)
    Updated August 21, 2017
  • Secure Browser Installation Manual 2018-2019 (Coming Soon)
    Updated August 21, 2017